YOUR SOLAR POWER EXPERT SINCE 1982
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Solar Power Service Division

Last Man Standing

by LJW Solar on February 13, 2012

There has been such turbulence in the solar industry in the last few years that many have dubbbed it the “solar coaster”. The industry has been through a boom and bust cycle spurred by generous government subsidies (upfront assistance) and generous feed in tariffs (ongoing assistance). Then the removal of these benefits.

In fact, the industry was pretty small until a few years ago. Then a $8000 subsidy caused a rush of activity…and of course the new players in the market who started or turned into solar companies to make hay while the sun shined. 2010 saw the introduction of the RECs system for rebates (now relabelled as STCs)…and a generous 60c per kWh feed in tariff in NSW.

Why the history lesson? Well, it help explain the also impressive exodus of companies from the industry.

As regulations have changed – both STCs being reduced and feed in tariffs all but gone, the craziness has gone out of the industry, and those that blew into town have left.

Some reputable and strong companies have also struggled, such as SolarShop – who are currently in administration and look like they may survive.

Where does this leave customers?

Often it leaves them alone and without support.

There have been many systems found lacking, and many have been inspected and shut down by Fair Trading. Often the installers that did the job are nowhere to be found.

So, what can people do?

LJW have create a service division to help people who have been stranded. We will carry out safety inspections, rectify faults and make sure that your system is performing as planned. If the equipment is found to be faulty – such as an inverter not working – we can help with warranty claims or repairs.

If you would like to find out how we can help YOU, please call 1300 792 011

LJW Solar has been installing solar systems since 1982 and is your most reliable partner for solar service, sales and advice.

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Troubleshooting solar power systems

by LJW Solar on February 13, 2012

We are often called by home owners about systems that are not working… systems that they have purchased from someone else just 1 or 2 years ago, and that have either stopped working, or are failing to live up to expectations.

In many cases, the company that sold them the system has gone out of business.

So, the cause of the distress is caused by a combination of the following:
- systems installed poorly by companies who were new to the industry, or hired out the installation to the lowest cost contractor at the time
- no way for homeowners to get hold of these suppliers any more
- the contractors who did the work are long gone. Even if you can get hold of them, they’ll tell you it is not their problem
- no way to tell if the installation was done well…if it met with best practices of system design
- the system may be installed in a suboptimal manner ie in shade, without consultation with the homeowner.
- the inability for a home owner to diagnose their own systems. Information is limited or non existent.
- the safety consequences possibly are significant with solar power – often 500-600v are in the cables.
- the financial consequences are significant
- In many cases, the solar company has not passed on warranty booklets for the panels or the inverter, so homeowners don’t know who to turn to.
- media reports from Fair Trading about failures in systems, causing people to worry if THEY are affected

It is for these reasons that LJW Solar can offer a safety and performance maintence service.

If you are concerned about the safety of your system, or the performance of the system LJW can carry about an audit, and report back on both. Naturally, we are also qualified to make any necessary repairs.

Call now on 1300 792 011 to see how we can assist you. You’ll find we’ll give you peace of mind over safety AND we are seeing that even cleaning panels can improve performance and make the fee associated with this a worthwhile financial exercise.

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Specifications don’t tell the full story

by LJW Solar on September 27, 2011

There is a lot of competition in solar right now. What we often see in the market are people trying to compare systems.  The tricky thing with solar is that there is rarely an “apples to apples” comparison.

Basically what goes into a system are:

- Panels

- Inverter

- Balance of system (frames, wiring etc).

- Installation

- Qualitative factors: the value of the ongoing support for the system + service received from the installer

The easiest things to compare are the first 2 aspects – panels and inverters, so therefore that is what most people do.

Inverters

There’s dozens of inverters on the market (SMA, Xantrex, Samil, Power One, Diehl, Sharp, Growatt… to name just a few). These can be compared of course, although some suppliers offer different warranties as standard (and some installers pay extra and offer customers longer warranties too… for example many brands can have a 10 year warranty purchased. In a few cases even a 20 warranty can be purchased).

Panels

Panels are the area that has the most confusion. People look at the basic specifications – for example the output capacity – 190w, 200w or 250w). Panels also seem to offer the same warranties – a basic product warranty of 5 years (Suntech just increased theirs to 10 years) and an output warranty which is expressed in terms of the known deterioration (say 10% at 10 years and 20% at 25 years). These are always listed on data sheets, and seem factual.  The problem with these is that almost noone has been making panels long enough to actually know what will happen. Even Suntech – the world’s largest manufacturer has just celebrated its 10th birthday!  However, we take some confidence from the accelerated testing that some panels go through.  (See my notes on Suntech testing on this same website).

Here’s something scary though.  Most panels will not last anywhere near as long as promised. In tests from Suntech on panels published (anonymously, so we don’t know the brands) out of six types of crystalline panels, only two lasted the equivalent of 25 years. 2 lasted about 20 years and 2 lasted about 10 years.

Lifespan of panels

Lifespan of panels

This is for a range of reasons including the quality of the cells, the quality of the electronics and the quality of the lamination and assembly.   It seems that at each stage there are a myriad of things that can go wrong, and many new manufacturers are making these mistakes. The impact of these mistakes won’t show up for a few years… by which time your installer may or may not be in business, and the panels may not be covered by a warranty at all.

LJW Solar uses Suntech panels because of their quality control systems and local support here in Australia. There are several other Tier 1 brands, then literally dozens of Tier 2 brands. There are savings possible with these Tier 2 brands, but the question is – is it worth it?

Balance of system and installation 

This is where specifications are almost impossible. Noone even asks what rails and wires are used, but these are critical. There are hundreds of cases coming out where systems have been installed by unqualified installers (there is a report on the ORER site of one company that had 705 instances of installs done without a Clean Energy Council certified installer on site).  This again saves money for the client, and is often reflected in a cheaper system. These issues will take a few years to surface.

Ongoing support

For a variety of reasons, many solar installers are going out of business. The main reason is that the companies are new and they just started to take part in the ‘gold rush’  of solar which began in 2009 and 2010. Now that the industry has calmed down, they are packing up or being shut down.  Many others have been stung by the decrease in STC values – they offered customers anything up to $40 per STC as a point of sale discount (a 1.5kw sytem generated about 150 STCs, so theoretically a $6000 ‘rebate’) and the value subsequently fell to as low as $16 which meant for some installers… business killing losses.

What this means is that those suppliers who were the cheapest on the market will often not be here when you need support. For some, this is a risk worth taking…

When people are looking at systems they usually look at the system size as the main specification ie a 1.5kW system, and 3kW system and so on.  What this doesn’t cover is that there can easily be 10-15% difference in system output. Over the life of the system this can be worth thousands to you.  The bigger the system, the bigger the system.

In oversease markets, systems are often sold based on their output over a period of time, rather than their capacity. In more sophisticated markets  - such as commercial sales – output is far more important that the stated capacity.

A great example of where specifications fail to highlight true qualities would be in cars.  If you compare the specifications of two vehicles – say a Toyota Hilux ute and  new Great Wall ute, you might be able to compare engine size and so on and think they were the same. A few years of ownership will probably show up the differences…

If you are looking at systems, especially if you are investing for the long term, look beyond the specs and make sure you buy quality not just numbers.

What makes a module durable

What makes a module durable

Panels still producing 93% after 12 years


 

 

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The impact of hail on solar panels

by LJW Solar on September 24, 2011

Skip to about 7:50 on this Trina video to look at some testing procedures.

This is a very common question from people looking at solar – especially given some of the impressive damage that has been inflicted by hail to houses and cars across Australia in the last few years.

All manufacturers test panels for a variety of different types of environmental factors, including extreme heat and cold, humidity and so on. There also various types of impact and stress tests including:

- A ‘snow loading’ test. Suntech panels are able to withstand up to 400 kilograms per square metre.

- An impact test – a weighted ball about the size of a bowling ball is dropped on the panel. It flexes, but does not break.

- A ballistics test – a 28mm ball is fired at 23 metres per second (over 80 km/h). Suntech also test panels using a 50mm ball which exceeds all ratings requirements. At this size of hail, a panel will survive, but your tiled roof would become completely wrecked.

So, the short version is that while hail damage is a common question, it is not a likely event. You would also get the panels added to your home owners insurance policy… so that you are covered for this… just as you would be if solar damaged your house. The extra cost of adding solar to your home owners policy varies from one insurer to another, but is often $20 or $30 a year. see this for some discussion.

This is a Suntech video showing production. There is some testing at about the 5 minute mark.

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The effect of shading on solar panels

by LJW Solar on September 22, 2011

Being keen to ‘go solar’, a lot of people don’t realise (or are not told by their installers) the potential impact that shade can have on a system.

Shade can have a massive impact on a system, decreasing output by 80% in some cases.

Crystalline panels (so polycrystalline and monocrystalline) silicon panels are made to operate in sunlight. Some panels claim various degrees of efficiency in low light but this is still a less than optimal situation.

The most common causes of shade are trees and nearby buildings. Here is an example.

Shading on solar panels

Poorly positioned solar panels in the shade

Here’s some other examples of poor installations.
Shading on a roof in Blacktown NSW

Shading on a house in ACT

Shading on a house in ACT

Cloud can also cause shade, but panels handle this kind of diffused light quite well.

Shading has a powerful effect because, depending on how a system is wired up, the shading in one area or even on one panel, can drag down the performance of an array or the whole system. Sometimes  even small obstacles – a TV antenna, a vent pipe, a chimney… can have a large  effect.

In order to stop guessing, it is possible to get your installer to do a shade analysis.  This can be done using a device such as a Solmetric SunEye which uses a fisheye lens to take a picture of the horizon (and obstacles) and outputs a series of figures showing potential losses in the system.  It takes seasons into account as the path of the sun varies throughout the year.

That device is quite expensive though (about $2500), and  not all installers have them.

There are some ‘cheap and cheerful’ ways to analyse your shade as well.

1. Use nearmap.com for a series of photos of your roof based on satellite images. In some areas you can get 10+ images of the same area, and these show the effect of surrounding trees through the seasons and at different times of day. You still don’t have a quantifiable result, but you might get some good ideas along the way.

2. Download an iphone app called Sun Seeker. This costs about $2.99 and using the compass and the camera features to show you an actual line in the sky of the path of the sun at different times  of  year. This lets you see if that tree in your garden will be a problem, and when.
Here is an example from nearmap.com

nearmap.com

nearmap.com can be used to see the impact of shading

3. Download the iphone version of the SunEye from SolMetric. This costs about $30 and requires a ‘tracing’ of the horizon using your camera and a nice big “cross hair” on the screen. It then runs this horizon data through the same algorithm as the $2500 SunEye and gives you a graph of output.

If you are looking at a solar system and you have shading, you have  options.

- You could of course not proceed with  the installation.

- You could fix the shading issue (chainsaws help…)

- You can accept the limitation of the system.

None of these are right or wrong, as long as it is an informed choice.

There are thousands of systems throughout Australia where the owner has  been promised one thing, and has another. In many cases I am sure that they just don’t know their system is underperforming. Or, they know it, but the installer has since packed up and moved on.

Information is power. Know before the system goes on the roof.

 

 

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